When you create a nuwstar account and play on our platform, you share personal information with us. We want to be upfront about what we collect, why we collect it, how we use it, and who we share it with. This Privacy Policy is written to be read — not to be skimmed past on the way to the register button.
The nuwstar platform is designed for Filipino adults aged 21 and above. Everything in this policy is calibrated for that audience: payment data in Philippine pesos, identity verification aligned with local ID standards, and data retention practices consistent with applicable Philippine law. If you have specific questions about how your data is handled, the contact details at the end of this page are the right place to start.
Last reviewed: 2025. This Privacy Policy applies to all nuwstar members and visitors. By registering an account or continuing to use the platform, you acknowledge that you have read and understood this policy.
These are the core commitments that shape how nuwstar handles member data. They apply across every part of the platform, from registration through to account closure.
nuwstar collects personal information only to the extent needed to register your account, verify your identity, process your deposits and withdrawals, comply with legal requirements, and deliver the gaming services you have signed up for.
We do not collect data speculatively or build behavioural profiles for sale to advertisers. If a piece of information is not necessary for operating a legitimate, compliant gaming platform, we do not ask for it.
nuwstar uses industry-standard encryption and access controls to protect the personal data stored on our systems. Access to member data is restricted to personnel with a genuine operational need and is logged for accountability purposes.
Payment data is handled through certified Philippine payment processors — GCash, Maya, GrabPay, BDO, BPI, UnionBank, and others — that maintain their own security standards. nuwstar does not store full card numbers or payment account credentials on its servers.
nuwstar does not sell, rent, or trade your personal information to third parties for marketing or advertising purposes. Full stop. Your name, contact details, transaction history, and gaming activity are not commodities on this platform.
Where nuwstar shares data with third parties — payment processors, identity verification providers, or regulatory bodies — it is because the law requires it or because it is necessary to deliver the service you have requested.
When nuwstar asks you to submit a government-issued ID — such as a PhilSys card, passport, driver's licence, or other accepted Philippine identification — it is for the sole purpose of verifying that you are who you say you are and that you meet the age requirement.
These documents are handled with extra care. Access is limited, retention follows legal requirements, and they are not used for any purpose beyond the verification process and any associated compliance obligations.
nuwstar members have rights over their personal data under applicable Philippine data protection law. You can request a copy of the personal data we hold about you, ask us to correct inaccurate information, and in certain circumstances request that data be deleted.
These rights have legal limits — for example, we cannot delete transaction records that we are legally required to retain. But we will be clear with you about what we can and cannot do when you make a request.
nuwstar retains personal data for as long as necessary to fulfil the purpose for which it was collected, comply with legal and regulatory requirements, resolve disputes, and enforce agreements. We do not retain data indefinitely or beyond what applicable Philippine law requires.
When a retention period expires and there is no legal basis to continue holding data, nuwstar deletes or anonymises it in a secure manner. Members who close their accounts should be aware that certain data categories — primarily transaction records — must be retained for the legally required period regardless of account status.
nuwstar is an online gaming platform operating at nuwstar.app and serving adult members in the Philippines. When this Privacy Policy refers to "nuwstar", "we", "us", or "our", it refers to the operator of the nuwstar platform responsible for processing your personal data.
nuwstar is the data controller for the personal information you provide when registering, verifying, and using your account. As the data controller, nuwstar determines why your data is collected and how it is processed. Where we engage third-party service providers — such as payment processors or identity verification providers — those parties act as data processors on our behalf under appropriate contractual arrangements.
If you have questions about who controls your data or how to exercise your rights, the contact details in Section 12 of this policy are the right place to start.
The table below summarises the categories of personal data nuwstar collects, the typical source of each category, and the primary reason it is collected.
| Category | Examples | Source |
|---|---|---|
| Identity | Full legal name, date of birth, nationality, government ID number | Provided by member at registration and verification |
| Contact | Email address, mobile number, Philippine residential address | Provided by member at registration |
| Financial | GCash number, Maya account, bank account name and number, deposit and withdrawal history | Provided by member during payment setup and transactions |
| Verification | Scanned or photographed government ID, selfie for liveness check | Submitted by member during identity verification |
| Gaming activity | Game sessions, wagers placed, outcomes, bonus participation, session duration | Generated automatically during platform use |
| Technical | IP address, device type and OS, browser, session timestamps, login history | Collected automatically during platform use |
| Communications | Support chat transcripts, email correspondence, complaint records | Created during member interactions with nuwstar support |
nuwstar does not collect sensitive personal data — such as health information, political opinions, or biometric data beyond the liveness check required for identity verification — and does not seek to infer it from gaming behaviour.
nuwstar uses the personal data it collects for the following purposes:
nuwstar does not use personal data to serve personalised advertising from third parties, and does not profile members for any purpose beyond the legitimate operational and compliance uses described above.
nuwstar processes personal data only where there is a lawful basis to do so. The bases on which we rely are:
If you have questions about the specific legal basis applicable to a particular processing activity, contact the nuwstar privacy team using the details in Section 12.
nuwstar shares personal data with third parties only where necessary and only in the following circumstances:
nuwstar does not share personal data with marketing companies, data brokers, or any third party for the purpose of selling or profiling members. Data shared with third parties is limited to what is necessary for the specific purpose and is governed by appropriate agreements.
nuwstar uses cookies and similar technologies on the platform. A cookie is a small text file stored on your device by your browser when you visit a website. Cookies serve several functions on the nuwstar platform:
You can manage cookie settings through your browser. Disabling all cookies will prevent some nuwstar platform functions from working correctly, including maintaining a logged-in session.
nuwstar does not use third-party advertising cookies or allow advertising networks to place cookies on the platform.
nuwstar retains personal data for the period necessary to fulfil the purpose for which it was collected, subject to any overriding legal requirement to retain it for longer. The following general retention periods apply:
When the applicable retention period expires and there is no remaining legal basis to hold data, nuwstar deletes or securely anonymises it. Members who close their nuwstar account are advised that data retention obligations survive account closure.
nuwstar implements technical and organisational security measures designed to protect personal data from unauthorised access, disclosure, alteration, and destruction. These measures include encryption of data in transit and at rest, access controls limiting data access to authorised personnel with a verified operational need, regular security reviews of platform systems and infrastructure, and logging of access to sensitive data categories for accountability purposes.
Payment credentials — card numbers, full bank account details, and e-wallet PINs — are never stored by nuwstar. Payment transactions are processed directly through the certified Philippine payment providers your funds pass through, and those providers maintain their own security certifications.
No data security system is completely impenetrable. In the event of a data breach that is likely to result in a risk to your rights and freedoms, nuwstar will notify affected members and the relevant regulatory authority as required by applicable Philippine law.
Members also have a responsibility for the security of their own account. Keep your nuwstar password confidential, do not reuse it across other services, enable any available two-factor authentication, and contact support immediately if you suspect unauthorised access to your account.
Under applicable Philippine data protection law, nuwstar members have the following rights in relation to their personal data. To exercise any of these rights, contact the nuwstar privacy team using the details in Section 12.
How to exercise your rights: Submit your request through the official nuwstar support channel in your logged-in account area, or contact the privacy team at support@nuwstar.app. We will verify your identity before actioning any request. Requests will be handled within the timeframe required by applicable law.
The nuwstar platform is for adults aged 21 and above only. nuwstar does not knowingly collect personal data from anyone under the age of 21, and registration by anyone below this age is prohibited under our Terms and Conditions.
Where nuwstar identifies that personal data has been collected from a minor — whether through a fraudulent registration or any other circumstance — that data will be deleted and the associated account will be permanently closed. If you believe a minor has registered on the nuwstar platform, please notify us immediately through the support channel.
Parents and guardians who are concerned that a person under 21 in their household may be accessing online gaming platforms are encouraged to use device-level parental controls and to review the nuwstar responsible gaming resources for guidance on how to prevent underage access.
nuwstar reviews this Privacy Policy periodically and updates it when there are changes to how we process data, when applicable law changes, or when the platform evolves in ways that affect data collection or use.
Where a change materially affects member rights or how we handle personal data, nuwstar will notify affected members through the contact details registered on their account or through a notice displayed on the platform before the change takes effect.
The date at the top of this policy reflects the most recent review. Continued use of the nuwstar platform after a policy update constitutes acknowledgment of the revised version. If you do not agree with an updated version of this policy, you should close your account before the effective date of the change.
If you have questions about this Privacy Policy, want to exercise a data right, or need to report a data-related concern, the nuwstar privacy team can be reached through the following channels:
nuwstar will acknowledge data rights requests within the period required by applicable law and will work to resolve them as efficiently as the nature of the request allows. Where a request cannot be fully granted — for example, because of a legal retention obligation — we will explain the reason clearly.
If you are not satisfied with how nuwstar has handled a data privacy concern, you have the right to escalate the matter to the relevant data protection authority under Philippine law.
If you have read through this Privacy Policy and understand how nuwstar collects, uses, and protects your personal information, you are ready to make an informed decision about joining the platform. Registration is open to Filipino adults aged 21 and above. All account balances are in Philippine pesos, and the payment channels you already use — GCash, Maya, BDO, and others — are all supported.
New members can register below. Existing members can log in directly. If you still have privacy questions before registering, reach out to the nuwstar support team first.
For adults aged 21 and above in the Philippines only. Gaming involves financial risk. Please play responsibly.